PRESTIGE AUTO BODY FAQ

Here we have compiled a list of commonly asked questions about our services, processes, and more. If you have any additional questions, please feel free to contact our team. We are always here to assist you.

Q: How long does it take to repair a vehicle after a collision?
A: The duration of the repair process varies based on the extent of the damage. Minor repairs may take a few days, while more complex cases can take a couple of weeks or more. Our team will provide you with an estimate of the timeframe after assessing the damage to your vehicle.

Q: Do you work with insurance companies?
A: Absolutely! We have many years of experience working with insurance companies and can assist you in the claims process. We will coordinate with your insurance provider to ensure a smooth repair experience for you.

Q: Do your repairs come with a warranty?
A: Yes! Prestige Auto Body & Collision Center proudly stands behind the quality of our workmanship with a Lifetime Warranty on qualifying collision repairs. As long as you own the vehicle, our warranty covers the workmanship and materials used in the repair, giving you added confidence long after your vehicle leaves our shop.

Our goal is to perform every repair correctly the first time using quality parts, proven repair procedures, and skilled technicians. If you ever have a concern related to a covered repair, our team will inspect the vehicle and make it right in accordance with the terms of our Lifetime Warranty. For complete warranty details, including coverage, exclusions, and eligibility requirements, please refer to our Lifetime Warranty document or contact our team with any questions.

Q: Can you help with towing my vehicle to your shop?
A: Yes, we can arrange towing services for your vehicle if needed. Just give us a call, and we will assist you in making the necessary arrangements.

Q: Will my vehicle look the same after the repairs?
A: Our highly skilled technicians are trained in restoring vehicles to their pre-accident condition. We use advanced techniques and high-quality materials to ensure a seamless repair. Your vehicle should look as close to its original condition as possible.

Q: Do I need to get multiple estimates?
A: While some insurance companies may require multiple estimates, it is not necessary. You can bring your vehicle directly to us, and we will provide you with a comprehensive and accurate estimate for the repairs.

Q: Can you help with rental car arrangements?
A: Yes, we can assist you in making rental car arrangements while your vehicle is being repaired. We work with reputable rental car companies and can help you secure a vehicle that meets your needs.

Q: What types of payment do you accept?
A: We accept various forms of payment, including cash, credit cards, and insurance claims. Our team will provide you with detailed information regarding payment options when you visit our shop.

Q: Do I need to schedule an appointment for an estimate?
A: While appointments are not required for estimates, they are recommended to ensure that our team can give you the attention and time needed to thoroughly assess your vehicle's damage. Contact us to schedule an appointment that suits your convenience.

Q: Can you repair other types of vehicles besides cars?
A: Absolutely! In addition to cars, we have the expertise to repair other types of vehicles, including trucks, SUVs, motorcycles, and more. Our skilled technicians are trained to handle a wide range of vehicle makes and models.

Q: What is I-CAR Gold Class Certification and what does it mean for me?
A: I-CAR Gold Class is one of the collision repair industry’s highest recognized certifications. It means Prestige Auto Body & Collision Center has demonstrated an ongoing commitment to training by ensuring our technicians complete role-specific education and stay current with the latest vehicle technologies, repair procedures, and manufacturer recommendations.

For you, that means greater confidence that your vehicle will be repaired using current industry best practices. As today’s vehicles become more advanced, with high-strength steel, aluminum construction, advanced driver assistance systems (ADAS), and increasingly sophisticated safety features, proper training is more important than ever. Choosing an I-CAR Gold Class certified repair facility helps ensure your vehicle is repaired safely, correctly, and with the quality you and your family deserve.

Q: Do all collision repair shops have I-CAR Gold Class Certification?
A: No. While many repair shops participate in I-CAR training, only facilities that meet Gold Class requirements by maintaining ongoing training for the appropriate staff earn Gold Class recognition. It’s a designation that demonstrates a long-term commitment to quality, safety, and staying current with evolving vehicle repair technology.

We hope these FAQs have provided you with the information you need. If you have any further questions or require assistance, please don't hesitate to reach out to our knowledgeable staff at 1-508-490-5999. We look forward to serving you and restoring your vehicle to its former glory.